Teams at Teya

Lead and scale Teya’s UK Field Sales organisation, owning customer acquisition, revenue, productivity, profitability, and team development. Build the organisation from approximately 25 to 80 sellers, expand the Teya Cities model, establish commercial processes and performance routines, optimise territories, and develop sales leaders. Partner cross-functionally with marketing, customer support, product, pricing, and people teams to drive sustainable growth across geographically distributed field sales operations.

Provides first-line support to UK sellers through calls, emails, and web chat. Responsibilities include resolving queries and escalations, maintaining accurate database records, handling complaints, and identifying trends for senior management. The role requires customer service or technical support experience, problem-solving ability, accuracy, initiative, telephone support skills, and teamwork.

Owns Teya’s end-to-end merchant retention and recovery pipeline, from early churn signals through collections, terminal recovery, write-off, or debt sale. The role designs automated retention and collections journeys, builds metrics and queues, coordinates Risk, Commercial, Finance, Billing, Legal, Logistics, and Customer Relations, and leads remediation of the existing portfolio. It will initially operate hands-on before hiring and managing a credit control team while applying AI, automation, fair-treatment principles, and data-driven testing.