Teams at Teya

Provide multilingual customer support to local merchants across communication channels. Investigate and resolve technical, account, transaction, compliance, fraud, and chargeback queries; manage tickets through closure; handle complaints; identify retention and sales opportunities; maintain Zendesk records; monitor KPIs and SLAs; gather feedback; and support process and tool improvements.

Lead and scale Teya’s UK Field Sales organisation, owning customer acquisition, revenue, productivity, profitability, and team development. Build the organisation from approximately 25 to 80 sellers, expand the Teya Cities model, establish commercial processes and performance routines, optimise territories, and develop sales leaders. Partner cross-functionally with marketing, customer support, product, pricing, and people teams to drive sustainable growth across geographically distributed field sales operations.

Provides first-line support to UK sellers through calls, emails, and web chat. Responsibilities include resolving queries and escalations, maintaining accurate database records, handling complaints, and identifying trends for senior management. The role requires customer service or technical support experience, problem-solving ability, accuracy, initiative, telephone support skills, and teamwork.