Teams at Texas A&M University-San Antonio

Provides enrollment-related customer service and advising to students, faculty, and staff through phone, email, and in-person channels. Supports admissions, registration, financial aid, residency, transcripts, and student ID operations. Maintains databases, tracks communications, monitors customer queues, resolves enrollment concerns, and updates procedures. Conducts presentations, supports recruitment and orientation events, removes enrollment holds, and assists with financial aid and scholarship decisions. Provides training and leadership to staff and student workers.

Provides student-focused financial aid counseling and application support; reviews awards, appeals, professional judgments, and over-award resolutions for regulatory and institutional compliance. Communicates federal, state, and university policies, maintains financial aid processing knowledge, supports audits and committees, coordinates with campus offices, and presents financial aid information to students and families. Requires occasional evening and weekend work.

Tenure-track senior faculty to teach graduate and doctoral courses in educational leadership, chair and mentor dissertations, collaborate with K-12 and higher education partners, perform service and committee work, coordinate program initiatives, and support department and college operations. Teaching load typically two to three 3-credit courses per semester, with flexible scheduling (day, evening, weekend).