Teams at Texans Credit Union

Serve as the branchs primary sales contact: identify member financial needs, originate/process/close consumer and real estate loans, open and service accounts, cross-sell products, resolve member issues, and support branch operations including teller transactions.

Provide member and internal support for debit/credit/ATM cards and mobile wallet services. Process routine card maintenance, assist with dispute intake and tracking, research transactions, manage daily reports, prepare standard member communications, cross-train across card services functions, and escalate complex issues to senior staff while maintaining accurate records and high customer service.

Manage a portfolio of early-stage delinquent accounts, contact members to collect and resolve delinquencies, process refunds and adjustments, communicate with internal teams, and maintain delinquency and net charge-off metrics.