Teams at Tesla Laboratories, Inc.

Manage 24x7x365 NOC and CSOC support activities, including maintenance schedules, infrastructure changes, outages, service restoration, vendor escalations, and operational improvements. Oversee Tier 1 and Tier 2 technical personnel while supporting monitoring, cybersecurity operations, enterprise networking, Microsoft Sentinel, Azure, and IT service management processes.

Provide 24x7 network operations support across LAN, WAN, campus, cloud, virtualization, Windows Server, and security environments. Troubleshoot complex network, cloud, infrastructure, and security incidents; correlate monitoring and security data; validate service availability after changes; review maintenance plans and dependencies; monitor implementation impacts; coordinate escalations; and recommend technical, monitoring, process, and automation improvements while coordinating with carriers, ISPs, vendors, and cloud providers.

Develop and enhance ServiceNow applications supporting workforce and talent-management functions. Apply Agile practices, accessibility standards, version control, database and web-service integration, and service-management processes. Analyze application components, generate reports, manage Tier 1–3 support, and create technical documentation including workflows, knowledge bases, architectural diagrams, security plans, and deployment checklists. Recommend improvements that increase business value, usability, quality, delivery speed, and operational efficiency.