Teams at TERN Group

Provide frontline support to travel advisors via chat, email, and 1:1s; troubleshoot technical issues; become a product and AI expert; create support documentation; collaborate with product and engineering to improve workflows and automate support processes.

Lead product for advisor experience, owning AI Chat, cost-to-value modeling, and a new advisor mobile app. Ship weekly enhancements, run customer research, write PRDs, QA, grow and lead the advisor team, and deliver selling and marketing tools that help advisors book more business.

Own and build a new advisor mobile app end-to-end (native shell, hybrid/web views, and Rails APIs). Ship weekly, implement release and monitoring pipelines, extend Rails APIs, and establish mobile patterns, on-call, and production ownership for a fast-moving startup.