TEOCO Benefits Overview

Leads day-to-day HR delivery for a 200-employee US business, including employee relations, benefits, compliance, immigration, audits, performance management, payroll coordination, HR operations, reporting, and vendor management. Partners with managers and employees, oversees HR processes and employee records, supports employment-based immigration matters, and supervises HR Administrator staff while driving process improvements and employee experience initiatives.

Analyzes telecommunications revenue, billing, ordering, provisioning, invoice, and contract data to identify revenue leakage and under-billing. Performs audits, validates discrepancies, quantifies financial impact, coordinates billing corrections with clients, tracks recovery opportunities, and prepares reports for technical and business stakeholders.

Own the reliability, performance, and continuous improvement of production platforms supporting performance management, configuration management, revenue assurance, and analytics. Monitor systems, troubleshoot incidents, perform root-cause analysis, manage deployments and upgrades, administer Docker environments, maintain backups, conduct release testing, enforce operational standards, and produce performance reports. Partner with engineering teams to automate processes and improve platform stability at scale.