Teams at Tenna

Leads a regional team of Customer Account Managers responsible for customer retention, renewals, expansion, adoption, and escalations. Hires, coaches, and develops CAMs; reviews account health; supports strategic customer conversations; manages performance and workloads; and partners with Sales, Product, Support, and Professional Services. Maintains Salesforce reporting discipline, improves customer success processes, and shares field insights with leadership. The role is remote but requires residence in or relocation to California, Oregon, or Washington, plus approximately 25%–35% travel.

Manage a portfolio of enterprise customer accounts, driving retention, adoption, renewals, growth, and upsells. Serve as a trusted advisor, identify unmet needs, troubleshoot issues, coordinate onboarding and training, and communicate customer feedback to Sales, Marketing, Product, and Engineering. The role also supports customer success initiatives and requires travel to customer locations up to 40%.

Own and maintain the WordPress platform end-to-end: hosting, security, performance, technical SEO, tracking (GA4/GTM), integrations (HubSpot/APIs), backups, and documentation. Establish environments, deployment workflows, monitoring, and runbooks while partnering with front-end and marketing teams to ensure reliable, high-performing, and compliant site operations.