Ten Lifestyle Group Benefits Overview

Provides first-line digital support for non-travel member queries, troubleshooting platform issues, resolving bookings and benefit redemptions, and managing changes or cancellations. Coordinates events, offers, partner communications, eligibility checks, and fulfilment. Uses CRM, Jira, Tableau, Genesys, and platform tools to log issues, monitor trends, support testing, and improve digital journeys. Requires excellent written English, problem-solving, organisation, discretion, and premium customer service experience.

Provide personalised lifestyle, travel, retail and entertainment concierge services to members in English, Mandarin and Cantonese. Research and source solutions, communicate with members and suppliers, manage multiple requests, and maintain high service quality across day and evening shifts. Build destination and lifestyle knowledge, share best practices, and collaborate with multicultural teams across the APAC and global network.

Design end-to-end web and mobile concierge experiences for high-net-worth and corporate members. Create intuitive AI-powered assistant, chatbot, and recommendation interfaces; translate complex services into premium user experiences; collaborate with research, product, and engineering; iterate using feedback and behavioral data; and help establish design processes and systems.