Ten Lifestyle Group Benefits Overview

Evaluates customer interactions against quality standards, documents findings, provides actionable feedback, identifies trends, and supports service improvement initiatives. The role leads client-facing call listening sessions, prepares quality reporting, supports complaint and escalation handling, collaborates with Operations and Training, and contributes to audits, calibration, onboarding, and quality projects. It requires strong communication, analytical judgment, attention to detail, and experience in contact center, quality assurance, and travel-related customer service environments.

Evaluates customer interactions against quality standards, documents findings, provides actionable feedback, identifies trends, and supports service improvement initiatives. Leads client-facing call listening sessions, prepares quality reporting, supports complaint and escalation handling, and collaborates with Operations, Training, and Client Services. The role also contributes to audits, calibration, onboarding, quality projects, and operational support while maintaining objectivity, confidentiality, and consistency.

Processes member payments, refunds, receipts, merchant settlements, and ledger entries across travel and lifestyle membership books. Supports reconciliations, month-end close, journal preparation, audit requests, and accounts payable queries. Maintains financial trackers and process documentation, provides coverage across books, escalates balance-sheet issues, and assists finance systems and ad hoc projects while developing toward an accountant role.