Teams at Tempus Unlimited, Inc.

Supports the Electronic Visit Verification program through user training, implementation, rollout, troubleshooting, software issue investigation, data review, and ongoing second-level support. The role handles high-volume customer service communications, coordinates with developers and internal departments, maintains compliance, supports workflow improvements, and assists users through phone, email, virtual, and in-person channels.

Prepares, packages, and delivers payroll and miscellaneous mailings for the Fiscal Intermediary team. Responsibilities include preparing mailing trays, packaging W-2s and other documents, maintaining inventory logs, printing forms, scanning income withholding orders into CYMA, coordinating deliveries, operating and cleaning office mailing equipment, and completing daily USPS deliveries. The role is fully in-person, requires handling packages weighing up to 40 pounds, and involves periodic travel to satellite locations.

Provides in-person liaison and customer support to consumers, personal care attendants, and visitors. Resolves inquiries, documentation issues, time-reporting discrepancies, payment concerns, and escalations. Supports the Electronic Visit Verification solution, maintains visitor and badge records, provides accurate program information, performs administrative tasks, coordinates with the Consumer Advisory Board, and maintains compliance with quality and fiscal intermediary requirements.