Teams at TELUS

Provide first-contact support to TELUS Health EAP clients by handling appointment requests and service inquiries. Maintain knowledge of EAP, triage, management consultation, critical incident, and work support services. Manage client interactions across multiple systems, maintain accurate records, follow contact centre and quality procedures, complete assigned projects, and deliver professional, compassionate customer service while meeting contractual and call-quality standards.

Lead broker and consultant relationships to drive EAP and integrated health solutions sales. Manage vendor credentialing, due diligence, and preferred carrier status. Deliver broker training, secure RFP placements, track pipeline in Salesforce, partner with cross-functional teams, and gather market feedback to inform product and go-to-market strategy. Travel across the US to expand market share.

Supports corporate account management across Latin America by delivering bilingual client presentations, coordinating onboarding and retention activities, preparing usage and utilization reports, maintaining client information, distributing communications, supporting client events, and coordinating with internal teams and external clients. The role is based in Mexico City and follows a full-time hybrid work model.