Jobs at Telsource Corporation

Supervise second-shift NOC operations, workload distribution, monitoring, SLA performance, ticket quality, and incident response. Coordinate major incidents, bridge calls, escalations, root-cause analysis, change control, and communications. Manage staffing, scheduling, coaching, performance reviews, onboarding, SOP adherence, knowledge-base maintenance, and operational reporting. Ensure 24/7 coverage and reliable network infrastructure operations.

Monitors network, server, and application infrastructure in a 24/7 command center; triages alerts, creates and classifies incidents, performs basic diagnostics, escalates unresolved issues, communicates status updates, and maintains shift documentation and runbooks.

Own full-cycle enterprise sales for managed IT and network services, from prospecting through closing complex, multi-stakeholder contracts. Develop vertical market strategies, build executive relationships, manage pipelines, articulate ROI, coordinate with technical and project teams, negotiate contracts, and deliver net-new revenue against quota. The role is remote with territory-specific travel and occasional meetings at the Reston office or with clients.

Owns client outcomes, relationships, service delivery, billing coordination, escalations, and contractual performance for high-profile accounts. Coordinates cross-functional teams, monitors SLAs, incidents, KPIs, and client health, leads service improvement plans, provides executive communications, and supports ITSM governance. Partners with sales and operational teams to improve customer satisfaction, manage risks, and align technology services with client business goals.

Monitors network, server, and application infrastructure in a 24/7 command center; triages alerts, creates and classifies incidents, performs basic diagnostics, escalates unresolved issues, communicates status updates, and maintains accurate shift logs and technical documentation.

Serves as the Tier 2 escalation point for complex network, server, security, and cloud incidents. Performs advanced troubleshooting, incident ownership, technical bridge leadership, root cause analysis, change review, and diagnostic analysis using network monitoring tools. Supports SD-WAN environments, applies ITIL incident, problem, and change management practices, and mentors Tier 1 NOC analysts. Requires at least two years of NOC or high-level technical support experience and eligibility for a U.S. Government Public Trust clearance.

Monitors network, server, and application infrastructure in a 24/7 command center; triages alerts, creates and classifies incidents, performs basic diagnostics, escalates unresolved issues, communicates status updates, and maintains shift logs and runbook documentation.

Monitors 24/7 NOC dashboards and alerting systems, triages infrastructure events, creates and classifies incidents, performs basic network and service diagnostics, escalates unresolved issues, communicates status updates, and maintains shift logs, runbooks, and knowledge documentation.

The Network Engineer II independently troubleshoots complex LAN, WAN, and network security issues; leads medium-scale projects such as site turn-ups, migrations, and firmware upgrades; mentors NOC and Tier 1 engineers; validates network designs; and implements firewall, VPN, and intrusion prevention policies. The role requires advanced routing and switching expertise, ITIL knowledge, packet analysis, network monitoring, scripting, a bachelor's degree or equivalent experience, CCNA certification, and eligibility for a U.S. Government Public Trust clearance.

Own full-cycle enterprise sales for managed IT and network services, including prospecting, territory strategy, executive relationship development, proposal collaboration, negotiation, and closing complex multi-million-dollar contracts. Build net-new pipeline and cross-sell opportunities while partnering with solution architects, pre-sales engineers, and project management. The role requires 10–12 years of enterprise technology sales experience and at least five years selling into a designated vertical.

Lead enterprise solution architecture across proprietary ERP, workflow automation, integrations, modernization, DevOps, and AI-enabled initiatives. Design scalable systems, define technology roadmaps and architecture standards, guide application development, conduct technical reviews, and mentor domestic and offshore teams. Remain hands-on with software development, APIs, data, CI/CD, deployment automation, testing, observability, and operational support while partnering with business and technology stakeholders.

Own full-cycle enterprise sales for managed IT and network services, from prospecting through closing complex, multi-stakeholder deals. Develop territory and vertical strategies, build executive relationships, generate pipeline, articulate ROI, negotiate contracts, and achieve revenue quotas. Partner with solution architects, pre-sales engineers, and project management to deliver tailored network solutions. The role is remote with regular territory travel and occasional meetings in Reston, Virginia.

Own full-cycle enterprise sales for managed IT and network services, including prospecting, pipeline development, executive relationship building, solution positioning, negotiation, and closing complex multi-million-dollar contracts. Develop vertical market strategies, collaborate with solution architects and engineers, and drive net-new revenue and cross-sell growth across assigned territories. The role is remote but requires regular territory travel and occasional meetings at the Reston office or with clients.

Supervise 24/7 NOC operations, assign and prioritize work, monitor network health, enforce SLAs and ITIL procedures, coordinate major incident response, manage bridge calls, review tickets, approve changes, conduct root cause analysis, and lead NOC staff scheduling, coaching, evaluations, and onboarding. Maintain operational reports and knowledge bases while escalating complex network issues to engineering teams.

Owns B2B marketing execution and demand generation for the Middle East, including multi-channel campaigns, account-based marketing, events, webinars, content production, AI-enabled publishing, sales alignment, lead tracking, targeting, vendor coordination, and performance reporting. The role focuses on generating qualified pipeline for technology offerings while supporting US social channels.

Monitor network, server, and application infrastructure in a 24/7 command center; triage alerts, create and classify incidents, perform basic diagnostics, document events, communicate status updates, and escalate unresolved issues according to SOPs. Requires foundational networking knowledge, Windows or Linux familiarity, monitoring and ticketing tool experience, strong communication, and eligibility for a U.S. Government Public Trust clearance.