Telefónica Tech Benefits Overview

Lead customer discovery, application portfolio assessments, modernization strategies, Azure solution architecture, migration planning, and cloud-native designs. Support pre-sales through proposals, demonstrations, Statements of Work, and technical recommendations. Collaborate with delivery teams to implement solutions while contributing to service development, sales enablement, and practice growth.

Manage and grow an established portfolio of enterprise technology accounts. Responsibilities include meeting sales and profit targets, building customer and vendor relationships, identifying cross-selling opportunities, managing deals through completion, preparing proposals and margin models, delivering presentations, maintaining Salesforce data, and coordinating with purchasing, finance, PMO, and delivery teams.

Provides fully on-site, customer-facing IT support for meeting-room AV, Wi-Fi infrastructure, network ports, access switches, printers, booking tablets, and digital signage. Responsibilities include troubleshooting, equipment monitoring, network installation support, ticket triage, vendor coordination, documentation, incident escalation, and SLA adherence. The role requires strong problem-solving skills, ITIL knowledge, customer service experience, and successful BPSS and SC security vetting.