In-Telecom Benefits Overview

Provides Level 2 escalation support across Microsoft 365, Windows, servers, identity, networking, applications, and endpoints in multiple client environments. Responsibilities include troubleshooting, systems administration, monitoring, root-cause analysis, documentation, client communication, change management, small technical projects, on-call support, and mentoring Level 1 technicians. The role requires strong technical judgment, ownership, communication, and knowledge of Microsoft and networking technologies.

Manages client relationships, retention, renewals, product adoption, quarterly reviews, and account growth. Serves as the primary client contact, develops tailored solutions, identifies expansion opportunities, and coordinates ITC services to deliver strong customer experiences. Requires account management experience, business judgment, organization, analytical problem-solving, and familiarity with IT environments, Salesforce, ticketing systems, and sales.

The Business Account Executive generates and develops sales opportunities for managed IT services, builds client relationships, conducts product presentations, negotiates contracts, manages the sales pipeline, maintains CRM records, and provides forecasts and market feedback. The role requires territory development, customer-focused solution selling, strong communication, organization, autonomy, and achievement of sales quotas.