Teams at Tecovas

Leads a large customer experience organization, managing service delivery, escalations, staffing, budgets, payroll, compliance, and frontline career development. Builds VIP and revenue-driving service programs, improves exchanges and repeat purchases, oversees peak-season readiness, and partners with Ecommerce, Marketing, Retail, Supply Chain, Finance, and People teams. Accountable for customer service performance, labor costs, organization design, commercial outcomes, and executive-level customer experience strategy.

Develop and art direct integrated brand campaigns across social, email, paid media, retail, digital, print, and experiential channels. Create concepts, visual systems, presentations, mood boards, and storyboards; direct photography and motion production; collaborate with copywriters, designers, producers, and marketing teams; present work to stakeholders; manage timelines; and protect and evolve Tecovas’ visual identity through compelling product storytelling.

Provides exceptional customer service and sales support in a retail footwear store. Responsibilities include greeting and selling to customers, product services, cash wrap, shipment receiving, stockroom organization, restocking, inventory control, loss prevention support, product education, and facility maintenance. Requires weekend, evening, and holiday availability, physical ability to stand and lift up to 30 pounds, and availability for 15–20 hours per week.