Teams at Techstra Solutions

Lead design and implementation of complex Genesys Cloud contact center routing and omnichannel flows. Build Data Actions and REST API integrations, implement CX-as-Code with CI/CD, provide technical leadership and mentorship in Agile teams, ensure secure compliant solutions for financial services, and produce documentation and acceptance criteria.

Manage day-to-day operations of consultants, provide leadership support, onboarding, performance analysis, and foster a collaborative environment.

Lead design, development, testing, and maintenance of mission-critical mainframe banking applications using COBOL, CICS, and DB2. Troubleshoot production issues, perform code reviews and performance tuning, support batch and online processing, collaborate with cross-functional teams, and participate in release and production support while ensuring regulatory and security compliance.