Teams at TechOp Solutions International

Provides technical support, system administration, and troubleshooting for computers, software, hardware, networks, cloud platforms, and business applications. Supports Microsoft 365, Salesforce CRM, AWS, and Amazon Connect; manages access requests with government IT; monitors system performance; resolves issues for a 24/7 team; and maintains compliance with contractual and security requirements.

Lead design, development, implementation, and support of enterprise call center applications. Manage SDLC and software development activities. Lead Training and Quality Assurance team, develop training programs and materials, monitor multi-channel customer interactions, establish quality standards, run calibration sessions, analyze quality trends, prepare QA reports/dashboards, and coordinate corrective actions and continuous improvement with operational leadership.

Support DHS privacy compliance by maintaining privacy documentation (PTAs, PIAs, SORNs), capturing system and data-use information, researching policies, reviewing and quality-checking documents, tracking assessments and action items, coordinating stakeholders, and protecting sensitive information under established templates and controls.