TechOp Solutions International Benefits Overview

Provides customer support to travelers worldwide regarding government-managed applications, visa renewals, re-entry services, and travel or immigration topics. Responds to live and email inquiries using approved references and templates, documents interactions in a customer database, routes reportable communications, explains policies and claims procedures, and provides general travel assistance. The role supports a 24/7 contact center and requires strong communication, writing, technical aptitude, and attention to detail.

Sources, screens, interviews, and onboards candidates for federal contact center and customer service staffing programs. Manages high-volume recruiting pipelines, ATS activity, offers, security-processing documentation, compliance, job postings, candidate relationships, and hiring-manager coordination. Develops recruiting strategies, evaluates pipeline health, and fills roles within established turnaround times. Federal contracting, Service Contract Act, clearance-process, and government staffing experience are preferred.

Manages full-cycle recruiting for high-volume federal contracting and contact center staffing needs. Responsibilities include sourcing, screening, interviewing, assessments, reference checks, offers, onboarding, candidate relationship management, ATS pipeline reporting, security-process coordination, job description development, compliance, and maintaining recruiting documentation. Partners with hiring managers and recruiting leads to develop recruiting strategies and meet hiring goals.