Teams at Technosylva

Manage strategic relationships with primarily fire agency customers, driving onboarding, adoption, retention, renewals, expansion, and customer satisfaction. Translate wildfire, weather, fire behavior modeling, and risk analytics concepts into actionable guidance. Lead training, business reviews, issue resolution, customer advisory activities, and success metrics reporting. Represent customer needs in product planning and improve customer success processes, playbooks, and engagement models.

Manage strategic SaaS customer relationships across fire agencies and utilities, driving onboarding, adoption, retention, renewals, expansion, and customer education. Translate wildfire, meteorological, and risk analytics concepts into operational guidance, resolve escalated issues, conduct business reviews, analyze customer health metrics, and represent customer needs in product planning. The role also develops success playbooks, leads advisory activities, and improves customer success processes.

Own financial planning, forecasting, budgeting, P&L modeling, variance analysis, scenario planning, and KPI reporting for a business unit. Partner with sales leadership on territory design, quota setting, capacity planning, forecasting, pipeline analytics, compensation plans, CRM data quality, and deal desk support. Advise business unit and sales leaders by translating financial and operational data into strategic decisions while coordinating with corporate finance and cross-functional teams.