Teams at Tech Holding

Own pilot-to-production deployments for enterprise SaaS: build implementation plans, lead kickoffs, coordinate stakeholders, triage technical issues, track adoption and health, create onboarding/playbook materials, and feed structured customer feedback to Product and Engineering.

Lead Site Reliability Engineer responsible for establishing performance, capacity, and reliability baselines; defining SLOs/SLIs and error budgets; instrumenting full request paths; identifying bottlenecks; leading load/stress/resilience testing; building capacity and cost models; creating runbooks and production-readiness criteria; and partnering with engineering and leadership to drive remediation and scalable architecture.

Manage ecommerce operations, drive project execution, optimize workflows, oversee KPIs, and ensure cross-functional coordination in a dynamic setting.