Teamworks Benefits Overview

Own technical account management for APAC performance-product clients, primarily Teamworks AMS. Lead implementations from configuration through adoption, provide consulting and training, troubleshoot product and strategic issues, introduce features, and partner with Sales and Customer Success on renewals and expansion. The role serves elite sporting organizations across APAC and requires strong client management, sports technology or high-performance sport experience, product expertise, and APAC timezone availability.

Supports product lifecycle activities from customer discovery through launch. Conducts research, translates findings into product requirements, writes Linear tickets, collaborates with engineering and design, prototypes concepts, supports launches, tracks metrics, evaluates feedback, recommends iterations, and contributes to product strategy. Partners with marketing, education, sales, customer success, and other teams across multiple projects.

Leads North American Product Success, defining its strategy, operating model, talent standards, customer onboarding, product health, usage analytics, and revenue motions. Owns retention, renewal, expansion, adoption, NPS, and forecasting outcomes while partnering with Sales, Customer Success, Product, and Product Marketing. Manages 5–7 leaders within an 80+ person organization and develops scalable, data-driven processes across a growing SaaS portfolio.