Teams at Team8

Onboard and support customers deploying IoT devices, troubleshoot cellular and network connectivity issues, analyze packets, train users on platform and APIs, configure account features, monitor network health, and resolve escalations. The role also contributes to technical documentation, internal tools, customer reviews, and back-office customer success projects while supporting French-speaking customers.

Own product initiatives from discovery through launch, translating customer and advisor needs into workflows, requirements, prototypes, and shipped functionality. Define integrations, data flows, MVP scope, user stories, priorities, dependencies, and acceptance criteria. Conduct research, shape the roadmap, and collaborate closely with engineering, design, management, and clinical operations stakeholders. The role focuses on rapidly building customer-facing products in the health technology and pharmacy space.

Manages front desk coverage, visitor reception, deliveries, mail, supplies, facilities maintenance, office renovations, meeting logistics, employee onboarding, events, welfare benefits, and employee experience initiatives. This full-time, on-site role coordinates with employees, executives, vendors, building management, IT, and marketing teams to maintain smooth office operations and a welcoming workplace.