Teams at TDECU

Provides expert member service in a retail banking environment, handling complex account transactions, mortgage and other loan applications, deposits, referrals, and issue resolution. Builds member relationships through outreach, sales, and financial product recommendations while meeting production goals. Serves as a subject matter expert, mentors colleagues, supports branch operations, manages escalations, and promotes digital banking tools. The role requires strong compliance, problem-solving, communication, and relationship-management skills, with up to 30% travel.

Manages mortgage origination operations, including processes, policies, production, quality, service levels, product deployments, and departmental goals. Resolves complex issues for Mortgage Loan Officers, coaches and motivates staff, leads change, and maintains relationships with internal business units and external referral partners. Coordinates with mortgage fulfillment teams to ensure timely origination, processing, and closing activities.

Manages mortgage origination activities, processes, policies, production goals, quality standards, and service levels. Resolves complex issues for Mortgage Loan Officers, supports new lending product deployment, leads organizational change, and coaches origination staff. Maintains relationships with internal business lines and external referral partners, including Realtors and builders, while coordinating with mortgage fulfillment teams to ensure timely processing and closing.