Teams at TBK Bank, SSB

Provides teller and personal banking services, including processing transactions, balancing cash drawers, opening and maintaining accounts, handling account requests, and resolving customer inquiries. Ensures compliance with bank policies and regulatory requirements, safeguards customer information, identifies cross-selling opportunities, and refers clients to appropriate banking departments. May also assist with vault balancing, safe deposit access, and community events.

Provides accurate banking transactions and exceptional customer service in a retail branch environment. Profiles customers, opens accounts, processes service requests, recommends banking products, identifies cross-selling opportunities, resolves issues, protects customer information, maintains records, refers customers to bank departments, and supports branch and community goals.

Investigates and resolves debit card, ACH, ATM, Zelle, and other electronic payment disputes. Processes chargebacks, representments, arbitrations, credits, recoveries, and compliance cases while maintaining audit-ready documentation and meeting regulatory deadlines. Analyzes dispute trends, reconciles related accounts, supports audits, escalates risks, communicates with customers, and collaborates with fraud, compliance, support, branch, and risk teams to improve controls and reduce losses.