Teams at Taylor Morrison

Handles inbound and outbound calls, emails, and chats from homeowners, buyers, and internal teams. Routes inquiries, schedules sales appointments, supports warranty requests, gathers customer information, and provides portal and help desk assistance. The role requires professional communication during escalated calls, accurate use of multiple computer systems, cross-department knowledge, and strong customer service in a hybrid office environment.

Participates in structured training to learn home sales, community management, financing, CRM prospecting, customer relationship management, product presentation, negotiation, and closing techniques. Shadows experienced sales managers, completes coursework, receives performance feedback, and develops the skills needed to guide customers through the home-buying process. Requires strong communication, organization, problem-solving, customer service, and task-prioritization abilities.

Manages incoming online and phone leads for residential communities, qualifies prospects, recommends communities, and schedules appointments with onsite sales teams. Maintains lead data and follow-up in Salesforce, meets monthly sales contribution goals, conducts outbound prospecting, reports sales performance, and collaborates with sales and marketing leadership. Requires an active real estate license, strong communication skills, customer service orientation, organizational ability, and weekday and weekend availability.