Teams at Tatum

Lead and transform Support and Solutions Engineering into a proactive, scalable customer-focused organization. Own operations, SLAs, escalations, onboarding, technical pre-sales, KPIs, and cross-functional collaboration while participating in critical incidents and process improvements.

Provide end-to-end technical support and solution engineering for customers using Tatum’s blockchain platform. Troubleshoot integrations using logs, monitoring, and APIs; propose practical fixes and improvements; collaborate with Engineering and Infrastructure on incidents; prevent recurring problems through automation and documentation; participate in on-call rotation and proactively engage customers to improve integrations and product experience.