Tatum Benefits Overview

Lead and transform Support and Solutions Engineering into a proactive, scalable customer-focused organization. Own operations, SLAs, escalations, onboarding, technical pre-sales, KPIs, and cross-functional collaboration while participating in critical incidents and process improvements.

Provide end-to-end technical support and solution engineering for customers using Tatum’s blockchain platform. Troubleshoot integrations using logs, monitoring, and APIs; propose practical fixes and improvements; collaborate with Engineering and Infrastructure on incidents; prevent recurring problems through automation and documentation; participate in on-call rotation and proactively engage customers to improve integrations and product experience.

Design, build, and maintain scalable TypeScript backend services and APIs using NestJS and MongoDB. Collaborate with frontend and product teams, integrate third-party services, implement automated tests, participate in code reviews, and prioritize code quality and maintainability.