Teams at TaskUs

Provides customer support through phone, email, and live chat; researches and resolves inquiries, documents interactions, escalates complex issues, identifies trends, and maintains service quality against KPIs. Requires accurate communication, problem-solving, adaptability, empathy, multitasking, and collaboration. Uses Windows or Apple operating systems, Microsoft Office, Google applications, Zendesk, Slack, and internal troubleshooting tools.

The job description provides limited role-specific details. The Operations Manager would likely oversee business operations within TaskUs’s outsourced digital services and customer experience environment, supporting consistent service delivery, operational performance, and organizational growth. The role is part of a global BPO company serving technology-focused clients.

Own site-wide capture rig readiness through hands-on hardware maintenance, sensor mounting, cable management, inventory control, scene resets, software setup support, troubleshooting, and data quality verification before transfer to the client pipeline.