Teams at TaskUs

Provides customer support through phone, email, and live chat; resolves inquiries, troubleshoots issues, documents interactions, escalates unresolved concerns, and maintains customer satisfaction. The role requires accurate communication, adherence to procedures and KPIs, collaboration with internal teams, participation in training, and proficiency with common operating systems, office applications, customer support software, and troubleshooting tools.

Quality Supervisor role at TaskUs. The provided description contains no specific responsibilities or qualifications beyond the position title and general company information.

Provides Level 1 IT support for contact center systems, including password resets, device setup, patching, onboarding and offboarding coordination, system monitoring, troubleshooting, upgrades, vendor coordination, and participation in technical projects. Supports Active Directory, DNS/DHCP, operating systems, collaboration systems, and backup/recovery processes. May train peers and work extended hours, nights, or weekends.