Tarro Benefits Overview

Lead end-to-end onboarding for restaurant clients by gathering operational requirements, configuring Tarro’s products, managing cross-functional workflows, performing quality assurance, and supporting clients during their first 14 days post-launch. The role also handles escalations, troubleshooting, client communication, de-escalation, product education, upsell opportunities, and improvements to implementation quality processes.

Designs, deploys, maintains, monitors, and troubleshoots global on-premises and cloud network infrastructure. Responsibilities include routing, switching, SD-WAN, firewalls, wireless, VPNs, VoIP, servers, AWS networking, network security, performance monitoring, upgrades, incident resolution, vendor coordination, documentation, and infrastructure as code. The role provides Level 2/3 support and ensures network availability, redundancy, scalability, and reliable telephony operations.

Own the global IT Operations strategy, operating model, efficiency initiatives, policies, KPIs, automation, and executive reporting. Manage and develop an IT Operations team, oversee application support and incident resolution, resolve escalated issues, guide users through service management tools, and improve processes. The role is onsite in Manila, works Tuesday through Saturday, and requires approximately 20% travel to company offices in Dumaguete and Kuala Lumpur.