Teams at Tapcheck

Develops Tapcheck’s partner pipeline by following up on event leads, managing inbound inquiries, prospecting payroll and HR technology partners, supporting partner conversions, and tracking outreach and pipeline performance. The role coordinates with Partner Sales, Express, Sales, Marketing, and Product while preparing for advancement into a full Partner Sales position.

Own a high-volume digital customer success portfolio of up to 2,000 small business accounts. Drive retention, adoption, usage, expansion, and churn reduction through data-driven account health monitoring and proactive engagement. Build scalable customer success processes, campaigns, playbooks, webinars, and self-service resources in partnership with Marketing, Product, Support, and Customer Success leadership. Maintain account data in Salesforce and related customer success platforms.

The Director of Partnerships leads Tapcheck’s partner ecosystem, managing partner managers, revenue forecasting, business reviews, partner growth, and new platform partnership development. The role owns sourcing through launch, partner enablement, co-selling, commercial structures, and measurable channel performance. It collaborates closely with Sales, Marketing, Enablement, Product, and RevOps while developing partnerships across payroll, HRIS, HCM, WFM, and ERP ecosystems.