Teams at Tala

Lead development of a real-time Operational Intelligence "Control Tower" for workforce management across Customer Care and Recoveries. Build automated Looker/Snowflake dashboards, optimize dialer strategy (Five9/Amazon Connect), deliver executive intelligence briefs, mentor real-time analysts, and drive cross-functional optimization to align staffing and campaign pacing with recovery targets.

Build and maintain automated reporting pipelines and AI-driven analytics, support ad-hoc operational reporting, perform weekly/monthly performance deep-dives, build forecasting models, design self-service dashboards, and establish data governance for consistent operational metrics.

The Legal Director will provide expert legal guidance on global capital markets transactions, corporate governance, and commercial contracts, while supporting business operations and strategic initiatives.