Teams at TAL Australia

The Legal Technical Specialist ensures fair decision-making in claims by producing clear communications, coaching colleagues, and maintaining regulatory standards, fostering consistency and transparency in outcomes.

Manage TPD and IP life insurance claims end-to-end for the REST fund, liaising with customers, advisers and medical/legal specialists to assess, calculate and finalise payments while delivering high-quality, empathetic customer outcomes.

Lead and develop a high-performing claims team to deliver fair, compliant, customer-focused outcomes. Own portfolio performance, resolve complex escalations, embed risk and regulatory compliance, optimise resource planning and workflows, and drive continuous improvement and capability uplift.