Teams at Synthesis Systems

Lead UX and interaction design for enterprise digital experiences. Facilitate workshops, conduct user research, run design sprints, create paper and clickable prototypes, and align customer needs with business goals while evangelizing human-centered design.

Lead design, implementation, and support of enterprise VoIP/Cisco Unified Communications deployments. Manage VoIP opportunities, engage Cisco contacts, mentor technical and sales staff, oversee business unit performance, and support general network build-outs and project management.

Resolve production issues quickly, diagnose root causes, fix defects, design and unit-test enhancements, produce technical analysis and documentation, and collaborate with developers, testers, and analysts on releases and team initiatives.