Synthesia Benefits Overview

Partners with Account Executives to conduct discovery, deliver demos, scope proofs of concept, design technical solutions, address integrations and objections, and support deal strategy. Provides guidance on APIs, SDKs, security, compliance, scalability, and enterprise integrations. Builds reusable demo assets, enables technical champions, collaborates with Product Marketing and Customer Success, shares customer feedback with Product, and supports production handoffs across the DACH region.

Own presales activities across the DACH region, including discovery, solution design, technical demos, POCs, stakeholder workshops, and integration guidance. Partner with Account Executives, Product Marketing, Product, and Customer Success to support complex SaaS deals, communicate technical and business value, address security and scalability concerns, and shape reusable presales methodologies. Build customer relationships, provide competitive insight, influence product direction, and support executive-level conversations and deployments.

Manage strategic enterprise customer accounts from onboarding through renewal, building trusted relationships, driving adoption, communicating ROI, and identifying retention and expansion opportunities. Lead discovery sessions, quarterly business reviews, customer health monitoring, commercial renewal conversations, and issue resolution. Serve as a subject matter expert on Synthesia’s enterprise applications and collaborate with internal teams to deliver successful customer outcomes.