Teams at Syniverse

Leads the strategic direction, architecture, engineering, security, and operational excellence of Syniverse’s internal and customer-facing network infrastructure. Oversees network design, deployment, maintenance, optimization, compliance, budgeting, vendor relationships, and risk mitigation. Manages and mentors network managers, architects, and engineers while establishing engineering standards, operational processes, and continuous improvement practices.

Manage assigned customer accounts as the primary point of contact, build trusted client relationships, support onboarding and implementation, resolve escalations, monitor customer-success KPIs, and identify value and revenue-growth opportunities. The role includes customer meetings, business reviews, documentation in Salesforce, special-request management through billing, collections collaboration, and development of use cases and service-improvement recommendations.

Supports, monitors, maintains, and optimizes Java applications and production servers running on Linux. Provides escalated technical support, coordinates incident resolution, performs root cause analysis, investigates logs and database activity, monitors application and system health, supports performance benchmarking, executes production user acceptance testing, and drives continuous improvement.