Teams at Syncro

Provide phone/chat/email technical support for a SaaS MSP platform: troubleshoot issues, document tickets, escalate complex problems, build knowledge base, collaborate with sales/dev teams, and maintain high customer satisfaction while meeting performance metrics.

Serve as strategic HR partner to business leaders, leading talent acquisition, workforce planning, coaching, performance and change management, employee relations, engagement, and people analytics to align talent strategies with business goals.