Synapse Health Benefits Overview

Lead the migration from legacy Azure services to a Kubernetes-based, containerized microservices platform. Design, build, and scale infrastructure, implement observability (monitoring/alerting/logging), drive incident response and SLOs, automate with IaC and CI/CD, optimize cost and networking, mentor teams, and document systems to ensure reliable, scalable healthcare platform operations.

Designs and delivers call center training (onboarding, role-specific, soft skills, just-in-time), applies ADDIE instructional design, assesses competency via simulations and call evaluations, partners with operations to close performance gaps, and provides coaching and continuous improvement for frontline teams.

Lead design and maintenance of scalable test automation frameworks and end-to-end integration tests. Build automated suites (Playwright/C#, Java, Test Sigma), integrate tests into CI/CD, reduce flakiness, analyze test results, triage defects, and drive risk-based testing and modern QA practices across engineering and product teams.