Synapse Health Benefits Overview

Manage relationships and performance of a network of DME vendor partners, monitor SLAs and metrics, onboard and integrate vendors, resolve escalations, maintain compliance and documentation, develop vendor scorecards and pricing strategies, and collaborate cross-functionally to improve workflows and network reliability.

Frontline role handling incoming order requests and inquiries for durable medical equipment (DME). Verify patient and prescriber information, process intakes, route or escalate requests, enter and maintain data, protect PHI under HIPAA, meet performance goals (productivity, call quality, satisfaction, first-call resolution), and support continuous improvement and escalations while working onsite in Newton, Iowa.

Provide benefits and leave administration support during a 4-6 month assignment. Act as first point of contact for employees, coordinate with vendors and third-party leave administrators, manage HRIS and payroll leave transactions, support onboarding/offboarding, prepare reports/audits, and ensure compliance with leave laws and company policies.