Synapse Health Benefits Overview

Leads the Order Confirmation function for DME revenue cycle operations, overseeing Team Leads and outsourced partners. Responsibilities include workload prioritization, quality auditing, trend analysis, process improvement, staffing, training, escalations, performance management, business reviews, and cross-functional issue resolution. The role requires healthcare revenue cycle expertise, knowledge of DME order confirmation and recertification workflows, and the ability to improve quality, throughput, and held-sales resolution.

Lead the migration from legacy Azure services to a Kubernetes-based, containerized microservices platform. Design, build, and scale infrastructure, implement observability (monitoring/alerting/logging), drive incident response and SLOs, automate with IaC and CI/CD, optimize cost and networking, mentor teams, and document systems to ensure reliable, scalable healthcare platform operations.

Own the future-state product strategy and roadmap for Revenue Cycle Management across the DME order lifecycle. Lead discovery, workflow analysis, requirements, prioritization, scrum execution, delivery, adoption, measurement, and iteration. Partner with RCM Operations, Finance, Data, Engineering, and leadership to simplify fragmented processes, improve scalability and financial performance, reduce manual work, and deliver impactful workflow and product solutions.