Teams at Syllo

As a Sales Solution Architect at Syllo, you will lead technical demonstrations, manage Proofs of Concept, conduct technical discovery, and communicate customer feedback to the Product team while driving sales in the legal sector.

Build and maintain the Customer Success operational foundation: administer CS tech stack (HubSpot, Front, Monday), design workflows and onboarding, implement automation and AI efficiencies, create reporting dashboards and capacity models, define and track CS KPIs, and document cross-functional processes to scale the CS team.

Serve as first point of contact for clients, troubleshoot product and technical issues, conduct live walkthroughs, write help content, document solutions, escalate recurring issues to product/engineering, and participate in product testing.