Teams at Syllo

Serve as named client success owner for an assigned portfolio, managing end-to-end case delivery for complex litigation on Syllo's platform. Execute client services requests, advise attorneys on workflow, coordinate across teams, triage issues, document handoffs, and contribute product feedback and CS process improvements.

Lead and scale the Client Support function for an enterprise litigation AI SaaS platform. Hire and develop support specialists, define SLAs and escalation protocols, build knowledge-base and self-service, analyze ticket trends to identify systemic issues, partner with Product/Engineering and CS/Sales to drive retention and expansion, and maintain support metrics to continuously improve service quality and coverage.

Manage ingestion, processing, QC, and production workflows for litigation cases. Diagnose and resolve complex eDiscovery data issues, document chain of custody, advise on data strategy, and partner with Product and Engineering to improve the platform.