Teams at Swyfft, LLC

Execute manual test plans, perform ad-hoc testing, troubleshoot test and production issues, validate data using SQL, create targeted test cases from specs, interpret API documentation, test JSON/XML, and leverage AI tools to optimize manual testing for the company’s policy management system.

Lead national account relationships with brokerages, cluster groups, aggregators, and program partners to drive production growth across homeowners, commercial property, and flood. Develop account strategies, negotiate distribution agreements, partner with regional teams, provide market intelligence to underwriting/pricing, and report on pipeline, GWP trends, and account health. Represent Swyfft at industry events and coordinate cross-functional efforts to scale program placements and delegated authority arrangements.

Provide remote billing support for policyholders: process high volumes of refunds and cancellation offsets, research account inconsistencies, update policyholder records, track refunds/credits, and coordinate with Customer Experience to resolve billing inquiries timely.