Teams at SWTCH

Executive technology leader responsible for unifying Product, Software Engineering, and Hardware organizations. Owns technology strategy, product roadmap, architecture, scalability, reliability, security, and full hardware-to-cloud product integration. Builds high-performing leadership teams, improves execution discipline, and partners with executive, commercial, and customer-facing teams to translate growth priorities into scalable solutions. Requires extensive senior leadership experience in complex hardware/software, IoT, distributed systems, or related environments.

The Sales Development Representative will grow SWTCH’s business in Western Canada by responding to inbound leads, researching prospects, developing client and channel relationships, pursuing agreements, and maintaining CRM activity. The role requires understanding EV charging, clean energy markets, public policy, competitors, and regional programs. The representative will collaborate with marketing and sales teams, track milestones, exceed performance metrics, and travel 15–20%.

Leads SWTCH’s remote Tier 1 and Tier 2 Technical Support organization, overseeing operations, service levels, workforce planning, escalations, quality, and customer satisfaction. The role manages support leaders and agents, builds scalable processes and knowledge systems, analyzes operational data, drives automation and product improvements, and partners cross-functionally with Engineering, Product, Customer Success, Network Operations, and Deployment. The Director also recruits and develops talent while ensuring continuous improvement and effective handling of critical customer incidents.