Swift Transportation Benefits Overview

Provides customer support for freight transportation accounts by resolving load issues, entering and updating load information, monitoring shipments, tracing deliveries, and communicating with internal and external customers. The role also develops customer relationships, supports freight-capacity balancing, and follows up on delayed pickups or deliveries. Requires strong telephone, time-management, accuracy, and teamwork skills, plus an associate degree or equivalent experience.

Coordinates bid processing and pricing requests by formatting customer documents, completing bid sections, submitting responses on schedule, maintaining bid databases, and communicating with sales, operations, billing, and customers. Supports pricing projects, generates reports, identifies data discrepancies, and assists with system and analytics-related requests.

Administers employee benefits programs, including health, retirement, insurance, leave, and wellness plans. Handles employee inquiries, carrier invoices, medical support orders, payroll integrations, arrears, compliance notices, and benefits communications. Maintains secure records, supports unemployment claims, coordinates with vendors, and recommends process improvements. Ensures accurate and compliant benefits administration across federal, state, and local requirements.