Teams at Sweed POS

Own eCommerce product features from discovery through launch and iteration. Gather customer and stakeholder feedback, define requirements and user stories, manage the roadmap and backlog, analyze user journeys and edge cases, and collaborate with Engineering, Design, QA, and Product teams. Monitor post-launch performance, prioritize improvements, resolve blockers, and maintain alignment in a fast-paced agile B2B SaaS environment.

Administer and optimize HubSpot as the primary CRM, with periodic Salesforce administration. Maintain CRM architecture, data quality, reports, dashboards, workflows, automations, integrations, synchronization, user access, and documentation. Troubleshoot structural and reporting issues, clean legacy configurations, improve system reliability and scalability, and collaborate with Sales, Marketing, Customer Success, and other teams on CRM needs.

Lead and coach a 10–15-person account executive team, owning pipeline reviews, sales forecasting, deal progression, performance management, and quota attainment. Establish consistent sales processes, qualification standards, CRM practices, and enablement playbooks. Partner with RevOps, marketing, product, partnerships, and customer experience to remove blockers, improve conversion, support hiring, and align sales execution with company priorities.