Teams at SWC Group, LP

Work remotely as a debt collector persuading delinquent customers to establish repayment terms, meet production goals, follow state and federal collection laws, accurately document account activity, handle PCI data securely, and use multiple computer systems and webcam monitoring during scheduled shifts.

Audit collection calls and account notations for FDCPA and company policy compliance using speech analytics and Latitude. Score and report agent and team performance, identify trends for training, assist QA manager with reporting and projects, create/edit Excel formulas, and manage reports. Bilingual English/Spanish required.