Swapcard
Swapcard Benefits Overview
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Offers an Employee Assistance Program (EAP)
Offers generous PTO
Provides paid sick days
Provides paid holidays
Offers unpaid extended leave
Career Growth + Development
Provides customized development tracks
Job training & conferences
Offers apprenticeship programs
Compensation + Benefits
Offers dental insurance
Offers mental health benefits
Offers health insurance
Offers generous parental leave
Offers performance bonuses
Company Culture
Office is pet friendly
Offers travel concierge services
Provides a mobile phone discount
Offers legal assistance
Offers a remote work program
Offers diversity-based Employee Resource Groups
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Provides technical support to customers through Intercom, video calls, and webinars. Owns issues from initial contact through resolution or escalation, troubleshoots platform problems, documents knowledge, identifies Help Center gaps, and synthesizes customer feedback for Product teams. The role also supports customer experience improvements through problem-solving, workflow experimentation, automation, and KPI tracking.
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Owns the retention, growth, and strategic success of an enterprise customer across a geographic region. Responsibilities include driving adoption and ROI, managing renewals and expansions, developing regional account plans, identifying new divisions, forecasting revenue, coordinating implementation teams, maintaining stakeholder relationships, and supporting onsite event activations. The role requires enterprise account management, commercial ownership, project coordination, strategic advising, and regular regional travel.
