Sutherland

HQ
Pittsford
Total Offices: 39
39,547 Total Employees
Year Founded: 1986
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Sutherland Benefits Overview

Compensation + BenefitsCompany CultureCareer Growth + DevelopmentWork-Life Balance + Wellbeing

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers supplemental life insurance

Offers disability insurance

Provides a pension

Offers accidental death & dismemberment insurance

Offers company equity

Offers employee discounts

Offers performance bonuses

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Provides family medical leave

Provides fertility benefits

Offers generous parental leave

Company Culture

Provides commuter benefits

Provides a mobile phone discount

Provides free snacks and drinks

Offers travel concierge services

Utilizes a flexible work schedule

Offers a remote work program

Career Growth + Development

Provides customized development tracks

Job training & conferences

Offers apprenticeship programs

Work-Life Balance + Wellbeing

Offers generous PTO

Provides paid holidays

Offers sabbatical leave

Provides military leave

Offers paid volunteer time

Provides paid sick days

Provides bereavement leave

Offers unpaid extended leave

Offers an Employee Assistance Program (EAP)

Recently posted jobs

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Artificial Intelligence • Analytics
Provide inbound customer support for a telecommunications provider through phone, email, and other non-voice channels. Assist with SIM activation, top-ups, roaming, account inquiries, and service issues while aiming for first-contact resolution. Document interactions accurately, follow established procedures, and deliver clear, empathetic service. The role requires Polish and English proficiency, shift availability, and onsite work in Sofia.
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Sutherland

Escalations Specialist - Snr Associate

2 Days AgoSaved
In-Office
1 JM, Anupgarh, Sri Ganganagar, Rajasthan, IND
Artificial Intelligence • Analytics
Own complex customer escalations from investigation through resolution, including high-value transactions and B2B orders. De-escalate difficult interactions, conduct independent research, navigate multiple systems, issue authorized refunds or credits, and protect customer relationships while meeting CSAT, DSAT, efficiency, and wrap-up metrics. The role requires resilience, sound judgment, technical troubleshooting, strong communication, and onsite availability for flexible shifts.
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Sutherland

Recruiter

2 Days AgoSaved
In-Office or Remote
Bogotá, Distrito Capital, COL
Artificial Intelligence • Analytics
Supports US recruitment operations across candidate sourcing, screening, interview coordination, pipeline management, compliance documentation, background verification, onboarding handoffs, reporting, and process improvement. Maintains accurate candidate records in Workday and ATS platforms, tracks workflow progress, resolves delays, coordinates stakeholders, and supports timely candidate communication. Requires strong organization, system proficiency, English and Spanish communication skills, and the ability to manage multiple requisitions during US business hours.
see all jobs at Sutherland