Teams at SUSE

Serve as a top-tier technical support expert for Premium customers on SUSE and Rancher products. Lead resolution of complex escalations, provide strategic guidance, own service reviews, build long-term customer relationships, drive process improvements, mentor junior engineers, and create technical documentation and presentations.

Manage a portfolio of key West Coast accounts to drive revenue growth by identifying new opportunities, building C‑level relationships, applying consultative enterprise sales, coordinating cross-functional teams and partners, maintaining CRM hygiene, and supporting handover to Customer Success for implementation and retention.

Drive partner-led pipeline and joint business plans with strategic partners; manage partner relationships and stakeholder engagement up to CXO level; recruit/onboard partners, create GTM playbooks, track KPIs (revenue, deal registration, certifications, upsell/cross-sell), and collaborate with sales and marketing to grow SUSE’s market presence.