Teams at Sur-Seal, LLC.

Provides Tier 1–3 technical support for software, hardware, networks, servers, accounts, and applications. Troubleshoots escalated issues, manages Windows updates, security patches, permissions, hardware upgrades, server environments, virtualization, and network infrastructure. Documents tickets and resolutions, maintains hardware and software inventory, creates knowledge-base articles, and collaborates with IT teams on system upgrades. Requires flexible on-call availability and primarily on-premise work.

Support production by pulling materials, dies, tools, and packaging; stage and transport finished parts; complete documentation and labeling; follow safety and housekeeping; collaborate with team to meet production needs.

Manage customer invoicing, post payments (ACH, lockbox, checks), reconcile AR to GL, maintain customer records, handle billing inquiries, execute collections and produce reporting to keep accounts current.