Teams at Supplier.io

Develops customer marketing programs that drive product adoption, expansion, renewals, and retention for existing B2B SaaS customers. Translates product positioning into release communications, lifecycle campaigns, newsletters, adoption assets, and value-realization materials. Segments customers, identifies expansion opportunities, manages communication calendars, writes campaign copy, partners with demand generation, Customer Success, Sales, Product, and creative teams, and analyzes campaign performance.

Serve as primary customer contact for product issues in a SaaS platform: triage, diagnose, and resolve technical/data issues using SQL and API tools; document investigations; onboard and guide customers; collaborate with Engineering, Product, and Customer Success to drive fixes and improve adoption.

Lead design and delivery of enterprise BI solutions using Power BI and Microsoft Fabric. Build data models, dashboards, real-time analytics, and AI-powered insights. Collaborate with stakeholders, Data Engineering, and US leadership to turn complex requirements into scalable, high-performance reports and analytics solutions.