Superhuman
Teams at Superhuman
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Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
Provides empathetic, accurate customer support for account, subscription, product, and technical inquiries through email and live chat. Troubleshoots issues, resolves dissatisfaction, collaborates with internal teams, uses AI and support tools to improve efficiency, and contributes to scalable support operations while managing multiple priorities independently.
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
Provides empathetic, accurate customer support for Superhuman products, handling account, subscription, product, and troubleshooting inquiries through email and live chat. The role requires resolving issues, addressing dissatisfaction, collaborating cross-functionally, improving support operations, using AI tools, and managing multiple priorities independently in a fast-paced environment.
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
Design zero-to-one AI agents and interaction patterns for writing and communication products. Partner with engineering and product teams, shape the Agents roadmap through user insights and prototypes, develop AI-assisted design workflows, use metrics to guide decisions, and mentor other designers. The role focuses on complex desktop software and may involve coding and shipping frontend changes.
