Teams at SuperCom (supercom.com)

Provide 24/7 technical support from the Miami monitoring center via phone, email, and ticketing. Troubleshoot hardware and software, process monitoring alerts per protocols, escalate issues, and communicate with customer-facing teams. Work rotating night, weekend, and holiday shifts.

The Director of Sales, APAC will drive government sales for offender electronic monitoring solutions, managing contracts and building relationships in Australia and New Zealand.

Drive new revenue by pursuing state and local government contracts for offender electronic monitoring. Develop business plans, maintain a pipeline, respond to RFPs, negotiate multi-year service contracts, attend tradeshows, and travel up to 50%. Analyze sales metrics to grow market share and close opportunities.