Teams at Super Dispatch

Drive execution of the Carrier Experience roadmap for the Carrier TMS: translate strategy into a prioritized backlog, write user stories and acceptance criteria, run grooming and sprint planning, act as engineering liaison, validate shipped work with QA, monitor metrics, and maintain documentation.

Provides multi-channel support for carriers, drivers, shippers, and brokers. Resolves platform, billing, subscription, payment, and technical issues; supports SuperPay; trains customers; documents solutions; gathers feedback; and collaborates with product, engineering, and sales. Requires 2–4 years of customer support experience, ideally in SaaS or technical environments, plus familiarity with billing platforms, troubleshooting, CRM or ticketing tools, weekend work, and evening coverage through 7:00 p.m.

Lead strategy and roadmap for Platform & Integrations, including public APIs, partner integrations, design system, and information architecture. Partner with engineering, design, Support, and Marketing to define API change management, monitor platform health and adoption metrics, and drive platform adoption. Build and shape a new team, communicate progress to executives, and coordinate cross-team dependencies across time zones.